Three Steps Every Hotel Should Take Before Adopting New Tech
Hotels can often feel pressure to adopt the latest tech, without first asking themselves: do we really need this? And what impact will it actually have for our guests and teams?
In this episode, Frank van den Berg sits down with Eddie Ignatius of Dubai-based TIME Hotels, to talk about why a 9 out of 10 guest score can be just as dangerous as a bad one, and how they dig deep into guest feedback to find what really needs fixing.
Eddie has been with TIME Hotels since the very beginning in 2012, so he knows better than most which new and exciting tech has delivered over the years, and which hasn't. He shares insights from his experience and walks through his three-step approach to technology adoption: building the business case, determining where the existing systems are truly failing, and making sure any new solution can flex to the needs of individual properties.
If you want to continue the conversation, connect with Frank and Eddie on LinkedIn:
