All Episodes
Displaying 1 - 7 of 7 in total
Why Most Hotel Tech Fails Before It Even Gets Started
Getting hotel technology to actually work across multiple properties, with teams who have different skill levels and preferences, is harder than most tech vendors admi...
How To Create 5-Star Experiences At Every Guest Touchpoint
Have you ever been a guest at the property you operate? If not, you're missing the most honest review on what’s working for guests, and what isn’t. That's just one of ...
Three Steps Every Hotel Should Take Before Adopting New Tech
Hotels can often feel pressure to adopt the latest tech, without first asking themselves: do we really need this? And what impact will it actually have for our guests ...
Is WhatsApp the Future of Guest Communication at Holiday Parks?
Not so long ago, holiday park guests would phone or walk to reception if they had a question. Today, they send a quick WhatsApp message. But with guest queries on the ...
How to Automate Pricing Without Losing Control
Manually setting room prices is time-consuming and leaves revenue on the table, yet many independent hotels are still hesitant to automate it. In this episode, Frank v...
Why AI Is the Key to More Human Hospitality
Hotels have invested heavily in technology in recent years, yet many guest experiences still feel slow, awkward, and impersonal. In this episode, Frank van den Berg si...
Taking a Guest-First Approach to Front Office Operations
Guest expectations are changing fast. What does that mean for accommodation providers, and how can teams meet those expectations without putting extra pressure on fron...