All Episodes
Displaying 1 - 4 of 4 in total
Is WhatsApp the Future of Guest Communication at Holiday Parks?
Not so long ago, holiday park guests would phone or walk to reception if they had a question. Today, they send a quick WhatsApp message. But with guest queries on the ...
How to Automate Pricing Without Losing Control
Manually setting room prices is time-consuming and leaves revenue on the table, yet many independent hotels are still hesitant to automate it.In this episode, Frank va...
Why AI Is the Key to More Human Hospitality
Hotels have invested heavily in technology in recent years, yet many guest experiences still feel slow, awkward, and impersonal.In this episode, Frank van den Berg sit...
Taking a Guest-First Approach to Front Office Operations
Guest expectations are changing fast. What does that mean for accommodation providers, and how can teams meet those expectations without putting extra pressure on fron...